& Live Chick Guarantee
SHIPPING & DELIVERY
Chick orders are shipped on Monday, Tuesday, and Wednesday.
Fertile egg orders are shipped on Monday, Tuesday, and Wednesday. If the estimated delivery is within two days, we will also ship on Thursday. Please let us know if you do not receive Saturday mail.
ALL CHICK ORDERS ARE SHIPPED VIA USPS PRIORITY EXPRESS ONLY.
Payment is due prior to shipping. The MAXIMUM number of chicks that we will ship in one box is 12. If you order more than 12, we will ship your order in a larger box,
so the shipping cost will be more.
You will receive the tracking number by email and an ETA when your order is shipped.
Unfortunately, the USPS Priority Express does not guarantee OVERNIGHT delivery of chicks.
1, 2, or 3-day delivery depends on your zip code location.
Please contact your local post office and alert them of the expected delivery.
Chicks will be held at your local post office for you to pick up.
We encourage you to track your shipment progress and
opt for ALL text or email tracking updates.
Since we are dependent on USPS for delivery, we DO NOT refund shipping,
when your delivery does not arrive by the estimated delivery date.
72-Hour Live Chick Guarantee
Thornfield Heritage Farm, aka Thornfield Poultry, guarantees the survival of all chicks received alive for 72 hours AFTER you receive them and all are alive when you take receipt from the post office.
Our 72-Hour Live Chick Guarantee goes into effect
ONCE YOU HAVE RECEIVED THE CHICKS FROM THE POST OFFICE AND ALL ARE ALIVE.
IMMEDIATELY UPON RECEIPT, YOU MUST PROVIDE PHOTOGRAPHIC PROOF
of all the chicks we shipped and IN OUR SHIPPING BOX,
OTHERWISE THE 72-HOUR LIVE CHICK GUARANTEE IS NULL AND VOID.
AGAIN: A photo of the chicks shipped is required immediately upon
receipt of the chicks or the 72-Hour Live Chick Guarantee is NULL and VOID.